FAQ
General Information
‍Can I bring food and beverage into the ballpark?

No. However, a wide range of food and beverage options will be available inside the ballpark.

‍Is Major League Baseball coming to other European cities?

For now, we are focusing on the 2020 London Series. In the future we would love to see more games across Europe.

Will the Mitel & MLB Present London Series be on TV?

It will be shown on TV; full details of where will be released a little nearer the time.

Can I get some free merchandise for my child's fundraising project/my team's end-of-season raffle etc.?

Due to the number of requests we cannot provide prizes, but wish you the best of luck. Please do keep us updated on your project.

Will there be beer on sale?

The event is fully licensed and both non-alcoholic and alcoholic beverages will be on sale. Responsible drinking is always encouraged, and ID may be required.

How do I contact someone/Ticketmaster about my purchase? 

You can contact our friends at Ticketmaster by following this link: help.ticketmaster.co.uk/hc/en-us

Are there dress restrictions?

Clothes are required, what they are is up to you!

Will the Mitel & MLB Present London Series return in 2021?

Right now, we're focusing on knocking the 2020 Series out of the park. For information and updates sign up at https://www.mlb.com/london-series/register.

Is there an age restriction for the Mitel & MLB Present London Series 2020?

No, fans of all ages are welcome. Under 14s must be accompanied by an adult aged 18+ in all areas. This event is not recommended for under 2's. Anyone entering the venue must be in possession of a valid ticket regardless of age.

What corporate hospitality packages are available and how do I purchase them?

We have some great options available for you and your guests. Head to www.csmcorporatehospitality.com/baseball, email londonserieshospitality@csm.com or call +4420 7820 7025 for more information.

What is the Mitel & Major League Baseball Presents London Series 2020?

We will be bringing back two regular season games to London in 2020! The St. Louis Cardinals will take on the Chicago Cubs at London Stadium June 13-14, 2020.

Accessibility
‍Is there additional support for people with disabilities?

If any fans, with disabilities, require additional assistance there is an accessibility hut opposite the Aquatic Centre, on the main concourse, on the approach to London Stadium.

Can I store my wheelchair when I do not require it?

Yes, we have dedicated areas available to store wheelchairs. Please speak with the stewards / volunteer team and they can assist.

How do I purchase a ticket for wheelchair access?

Fans who require wheelchair user and ambulant tickets will be able to book online as well as being able to call. Ticketmaster UK's dedicated accessible line can be reached on +44 800 988 4440. In addition, there will be provision for those requiring assistance to be supported by an essential companion who would receive a complimentary ticket. Please note that proof will be requested.

Ticketing
How have ticket prices been calculated?

Mitel & MLB Present London Series is a unique event. To calculate the ticket prices, we have benchmarked against other sport and entertainment events of a similar standing that have taken place in London and looked at Major League Baseball games too. We have been careful to ensure that we have tickets available at multiple price points.

Why has the ticket limit changed?

Based on the average amount of tickets purchased per customer for the 2019 Series, we have decided to reduce the amount of tickets available in one transaction to allow more fans the opportunity to purchase.

Is it affordable for families?

We want it to be, and as such have ensured there are tickets available in a number of categories including category 10 (£30.00 tickets)

Why has the price increased from last year?

Prices range from £30.00 to £380.00 as they did for 2019 Series. (this excludes service and handling charges)

Will there be a chance to buy a two-game ticket?

 No. Each game is sold as a separate event. This allows as many fans as possible to enjoy it.

Are there Cardinals and Cubs team specific seating sections?

St. Louis Cardinals will be occupying the dugout along the first base line. Tickets for Cardinals Season Ticket Holders are allocated in sections on this side of the ballpark. 
 
Chicago Cubs will be occupying the dugout along the third base line. Tickets for Cubs Season Ticket Holders are allocated in sections on this side of the ballpark.

Does London Stadium have tickets available?

London Stadium had an allocation of tickets which went on sale on Tuesday, 26 November to all customers registered with London Stadium. Please note that most tickets are available through Ticketmaster here.

Is there any information that might help me decide where I should sit?

St. Louis Cardinals will be occupying the dugout along the first base line, to the right of home plate.   
Chicago Cubs will be occupying the dugout along the third base line, to the left of home plate. A seating plan can be viewed here.

Are there children's tickets available?

Fans under the age of 16 on the day of the game will be eligible for a children's ticket. Children's tickets are only available in certain price categories. In other price categories, children will be required to purchase a full price ticket. Anyone entering the venue must be in possession of a valid ticket regardless of age.

Can we get tickets for competitions/media accreditation/complimentary tickets?

Unfortunately, due to the volume of tickets requests received, we cannot offer complimentary tickets.

Will there be group discounts?

There are not any group discounts, however each customer can purchase up to 6 tickets.

‍When will I receive my ticket(s)?

You will receive an email to confirm your ticket purchase immediately, and the tickets will be sent to you closer to the event. You can choose to receive tickets via email (print at home) or hard copy.

How do I receive my tickets?

Your best bet is to print your tickets at home, before you arrive at the stadium, or opt to receive them by mail ahead of time.

Are tickets provided for genuine fans and not hijacked by resellers?

We want the stadium to be full of fans. The best way to access tickets is via Ticketmaster here.

How many tickets can I order?

 You can purchase up to six tickets.

I pre-registered but didn't get an email? 

We are sorry that is the case. Sometimes emails can be in junk mail. Our pre-sale has now closed but general tickets are on sale here.

Where can I find the seating plan?

The seating plan is available to view here.

Where do I go to buy tickets?

General Tickets are now on sale at Ticketmaster here. Tickets are available in all categories and are sold on a first come, first served basis.

London Stadium
What time can I enter the stadium?

London Stadium will open three hours before the first pitch.

Can I bring bags into the stadium?

Check the London Series website mlb.com/london-series closer to the start of the series for up-to-date information on our bags policy. Please note there will be security checks in place at the stadium.

Is there parking available?

There will be no general parking at the stadium. For blue badge parking please head to https://www.eticketing.co.uk/londonstadium/Events

Can I bring a pram?

Yes, we have dedicated areas available to store both prams and strollers. Please speak with the stewards / volunteer team and they can assist.

What time are the games likely to finish?

On average a baseball game takes around three hours, but as the game is not dictated by time, it could take longer.

What time do the games start?

The first pitch on Saturday, June 13 and on Sunday, June 14 are TBD.